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Australian operations are truly concerned about how issues have turned out with their shift to offshore their call centre operations to Indonesia. Their business has taken a large beating from getting rid of buyers to obtaining destructive PR and investigation being carried out etc.

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In 2023, Celltel was thriving in creating their contact centre in Indonesia. For the primary 12 months the decision centre was executing pretty very well meeting targets regarding the amount of calls they managed per hour, paying a lot less dollars on wages than their budgeted allowance, no hire costs, low turnover premiums (team resignations/terminations), minimum overtime paid out and minimal purchaser issues about provider furnished by the decision centre.

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Understandably, the Indonesian Governing administration has suggested Celltel to investigate these difficulties like a matter of urgency and has agreed to work with the Australian Government exactly where desired. However, they have requested for discreteness and complete confidentiality during the investigation as They are really worried that your situation could effects the Indonesian Connect with Centre Market and that is under many strain from other countries including India getting to be The brand new financial investment desired destination for international organizations.

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